Shipping policy

1. Scope of Policy

This shipping policy applies to all furniture, home products, and related accessories sold by Dragonflydecorllc in the United States. It outlines how purchased items are processed, shipped, and delivered.

2. Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation, including order verification, packaging, and preparation for shipment. Processing time does not include weekends or U.S. public holidays.

3. Shipping Time

Once shipped, the estimated delivery time is 4–7 business days.

4. Shipping Carriers

Dragonflydecorllc partners with reliable U.S. shipping companies, including UPS, FedEx, and USPS, to ensure products are delivered safely and on time.

5. Delivery Area

Shipping services cover the continental United States and major residential areas.

6. Shipping Fees

Orders over $115: qualify for free shipping

Orders under $115: a shipping fee of $11 applies

7. Receiving and Inspection

Customers should check the packaging and product condition immediately upon receipt. If any damage or missing items are found, please contact customer service promptly.

8. Return Conditions

Customers may request a return within 14 days of receiving the product if they are not satisfied. Items must be brand new and unused, undamaged, resalable, and include original packaging and accessories. For details, please refer to our Return Policy.

9. Return Shipping Costs

For all eligible returns, shipping costs are borne by Dragonflydecorllc and prepaid shipping labels will be provided. Customers do not need to pay additional fees. Detailed return instructions will be provided upon customer service confirmation.

Please send all returned products to address 14308 SW 165TH ST, MIAMI, FL 33177, United States after receiving the return authorization and prepaid label.

10. Contact Information

For any shipping-related questions or assistance with returns, please contact us:

Email: info@dragonflydecorllc.com

Phone: +1 6897776878

We commit to responding within 24 business hours to provide timely and professional support.

11. Store Information

This website is owned by DRAGONFLY DECOR LLC

Company Name: DRAGONFLY DECOR LLC

Address: 14308 SW 165TH ST, MIAMI, FL 33177, United States

EIN: 92-0548022

Phone: +1 6897776878

Email: info@dragonflydecorllc.com

Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time)

We will reply to all customer emails within 24 business hours.